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100,000+ Happy Customers
99.9% 5-Star Ratings
25,000+ Verified Reviews
99.9% 5-Star Ratings
25,000+ Verified Reviews
100,000+ Happy Customers
99.9% 5-Star Ratings
25,000+ Verified Reviews
99.9% 5-Star Ratings
25,000+ Verified Reviews
/ Terms & Conditions
These Terms and Conditions of Sale set out the terms on which we supply products to you when you order via our website at www.dcukperfumes.com. Please read them carefully before placing an order. By placing an order, you agree to be bound by these Terms and Conditions of Sale and our Privacy Policy.
In these Terms and Conditions of Sale, the following expressions have the meanings set out below.
“Account” means an optional customer account you may create on the Website to manage your details and orders.
“Contract” means the legally binding contract between you and us for the purchase of Products in accordance with these Terms and Conditions of Sale.
“DCUK”, “we”, “us” or “our” means Designers Collection UK (DCUK), trading as Designers Collection Ltd, company number 13792469, registered in England and Wales, with registered office at Unit 18, Metropolitan Centre, Derby Road, Greenford, England, UB6 8UJ, VAT number GB425783182.
“Order” means your order for Products submitted via the Website checkout.
“Product(s)” means the fragrances, cosmetics and related goods listed for sale on the Website.
“Website” means www.dcukperfumes.com and any related mobile or digital channels operated by us that link to these Terms and Conditions of Sale.
“You” or “your” means the person purchasing Products from the Website. If you are a consumer, you are a person acting wholly or mainly outside your trade, business, craft or profession. If you are a business customer, you are purchasing in the course of your business.
Headings are for convenience only and do not affect interpretation. Words in the singular include the plural and vice versa. References to “including” mean “including without limitation”.
The Website is operated by Designers Collection UK (DCUK), trading as Designers Collection Ltd, company number 13792469, registered office at Unit 18, Metropolitan Centre, Derby Road, Greenford, England, UB6 8UJ, VAT number GB425783182.
You can contact our customer service team by email at info@dcukperfumes.com, or via the enquiry form on the Website. If we need to contact you, we will do so by telephone, email or postal address using the details you provide to us.
These Terms and Conditions of Sale govern purchases of Products made via the Website by customers located in the UK and internationally. Separate terms may apply to in-store sales or sales made through other channels. Your use of the Website generally is subject to our Website Terms of Use.
You must be at least 18 years old to purchase Products from the Website and to enter into a Contract with us. By placing an Order, you confirm that you are at least 18 years old and legally capable of entering into a binding contract.
The Website is intended primarily for consumers. If you are a business customer, you are also welcome to purchase, but different rights may apply. Nothing in these Terms and Conditions of Sale affects any non-excludable statutory rights you may have as a consumer.
You may browse and purchase as a guest or you may choose to create an Account. If you create an Account, you must keep your login details confidential and secure and are responsible for all activities under your Account. You must inform us promptly if you suspect unauthorised use of your Account.
You agree not to misuse the Website, interfere with its security, or attempt to gain unauthorised access to any part of it. We may suspend or close Accounts that we reasonably believe are being used in breach of these Terms, our Website Terms of Use or applicable laws.
We take care to ensure that Product descriptions, ingredients information, usage instructions, images and colours are accurate and up to date. Packaging and images are for illustrative purposes only and may vary from what is shown. You should always read labels, warnings and instructions provided with the Product before use, particularly for allergens or sensitivities.
Availability information is shown on the Website where applicable and is subject to change. All Products are offered subject to availability. We may limit quantities per Order to reasonable household quantities.
If a Product becomes unavailable after you place an Order, we will inform you as soon as possible. We will not make substitutions without your consent. Where you agree to a substitution, any price difference will be dealt with by refunding any overpayment or collecting any underpayment with your agreement before dispatch.
Prices are shown on the Website and are in pounds sterling (£) by default unless we expressly display or permit selection of another currency. Prices include UK VAT where applicable. If your Order is delivered outside the UK, local taxes, duties and charges may apply, as set out in clause 12.
Delivery charges are additional to the Product price and will be displayed during checkout based on your chosen delivery option and destination.
We take reasonable care to ensure prices are correct at the time of publication. However, it is possible that, despite our efforts, a Product may be incorrectly priced. If we discover a pricing error before dispatch, we will contact you to give you the option of continuing with your Order at the correct price or cancelling it. If we are unable to contact you, we will treat the Order as cancelled and refund any sums you have paid. If we accept and process your Order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the Contract, refund you any sums paid and require the return of any Products provided.
To place an Order, add Products to your basket, proceed to checkout and follow the on-screen instructions. You will be given the opportunity to review and correct any input errors before submitting your Order.
After you place an Order, you will receive an acknowledgement email confirming we have received it. This does not mean that your Order has been accepted. Our acceptance of your Order will take place when we email you to confirm dispatch of the Products, at which point a Contract will come into existence between you and us. We will only charge your chosen payment method in accordance with clause 9.
We may refuse or cancel any Order, for example where the Product is unavailable, we cannot obtain authorisation for your payment, we reasonably suspect fraud, there has been a pricing or description error, or you do not meet the eligibility criteria. If we cancel your Order after payment has been taken, we will refund you in full.
We accept the payment methods shown at checkout, which may include major credit and debit cards, digital wallets and other secure payment options. Payment is taken securely at checkout or on dispatch, depending on the payment method. All cardholders are subject to validation checks and authorisation by the card issuer.
We use industry-standard security to protect your payment information. We may carry out anti-fraud and identity checks and may contact you to verify details before dispatch. We reserve the right to refuse to process a payment or to cancel an Order where we reasonably suspect fraud or unauthorised activity.
We deliver throughout the UK and internationally to the destinations indicated on the Website. Delivery options, timescales and charges will vary according to destination, availability and the delivery service selected at checkout. Any delivery dates or times stated are estimates; time of delivery is not of the essence.
We will notify you when your Order has been dispatched and, where available, provide tracking details. If delivery is attempted and you are not available, the carrier may leave a card with instructions for redelivery or collection. If you fail to rearrange delivery or collect the Products within the carrier’s stated timeframe, the shipment may be returned to us. We may recharge delivery costs for redelivery.
Risk in the Products passes to you when they are delivered to the address you gave us or when collected from a carrier location. Title to the Products passes to you when we receive full payment for the Products and delivery charges.
We do not deliver to addresses or countries that are restricted or embargoed or where the carriage of cosmetics or alcohol-based products is prohibited. If we are unable to deliver to your address, we will notify you and refund any sums paid.
If you order Products for delivery outside the UK, your Order may be subject to import duties, taxes and fees that are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. We have no control over these charges and cannot predict their amount. You should contact your local customs office for further information before placing your Order.
You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable if you break any such law. Delays at customs may extend delivery times, and we are not responsible for such delays.
If you are a consumer and you purchased online, you have a legal right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Your cancellation period starts on the date of the dispatch confirmation and ends 14 days after the day you, or a person you nominate, receives the Products. If your Order is split into several deliveries, the period ends 14 days after the day the last item is received.
To cancel, you must inform us of your decision to cancel before the cancellation period expires. You may contact us using the details in clause 2, providing your name, address, order number and details of the Products. You may use the model cancellation form at clause 22, but you do not have to.
If you cancel, we will reimburse all payments received from you for the Products, including the standard delivery cost (but not any additional costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us). We will make the reimbursement without undue delay and not later than 14 days after the day we receive the returned Products or, if earlier, the day you provide evidence that you have sent them back. We will make the reimbursement using the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of the reimbursement.
You must return the Products to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation. You will bear the direct cost of returning the Products unless they are faulty or misdescribed. You are responsible for any diminished value of the Products resulting from handling other than what is necessary to establish their nature, characteristics and functioning.
Exclusions: Your right to cancel does not apply to sealed goods not suitable for return due to health protection or hygiene reasons once unsealed, including where seals on fragrances, cosmetics or beauty products have been broken after delivery. Your right to cancel also does not apply to Products that are made to your specifications or are clearly personalised, or to goods that become inseparably mixed with other items after delivery.
In addition to your legal rights, we offer a goodwill returns policy. If you change your mind, you may return unopened and unused Products in their original condition and packaging, with any seals and cellophane intact, within 30 days of delivery for a refund or exchange. Proof of purchase is required. We may refuse returns that do not comply with these requirements.
To arrange a return or exchange, please contact customer service using the details in clause 2, quoting your order number. We will provide instructions and a return address. Unless the Products are faulty or misdescribed, you are responsible for return postage and ensuring the Products reach us safely. We recommend using a tracked service and retaining proof of posting.
Refunds will be made to the original payment method. Exchanges are subject to availability. This goodwill policy does not affect your statutory rights.
If a Product is faulty, not of satisfactory quality, not fit for purpose or not as described, you may have rights under the Consumer Rights Act 2015. Please contact us as soon as possible with your order details and a description of the issue. We may ask for photos and, where appropriate, for the Product to be returned for assessment.
Where a Product is confirmed as faulty or misdescribed, you may be entitled to a repair or replacement, or, if a repair or replacement is not possible or not provided within a reasonable time and without significant inconvenience, a price reduction or a refund. If a Product is damaged in transit, please notify us promptly and retain the packaging for inspection.
Nothing in these Terms and Conditions of Sale affects your statutory rights.
From time to time we may offer promotions or discount codes. Such offers are subject to the specific terms communicated with the promotion and to availability. Unless stated otherwise, promotions cannot be used in conjunction with any other offer, apply to full-priced items only, have no cash alternative, and may be withdrawn or amended at any time.
Discount codes must be entered at checkout and cannot be applied retrospectively. Codes are personal to the recipient, non-transferable, and may be limited to one use per customer.
If we offer gift cards or vouchers, they will be redeemable only on the Website against eligible Products, valid for 24 months from the date of issue unless stated otherwise and cannot be exchanged for cash or used to purchase other gift cards. Lost or stolen gift cards or vouchers will not be replaced. Any balance remaining after purchase will be retained for future use until expiry. Refunds for purchases made with a gift card or voucher will be credited back to the same instrument where possible.
Nothing in these Terms and Conditions of Sale excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability cannot be excluded or limited under applicable law.
If you are a consumer, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking the Contract or our failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable. Loss or damage is foreseeable if it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen.
We only supply the Products for domestic and private use. If you use the Products for any commercial, business or re-sale purpose, we will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
Subject to the first paragraph of this clause, our total liability to you for any loss or damage arising out of or in connection with the Contract shall be limited to the total price paid by you for the Products giving rise to the claim.
All intellectual property rights in the Website and its content, including text, graphics, logos, images, product descriptions, and trademarks (registered or unregistered), are owned by or licensed to us. You may use the Website and its content only for personal, non-commercial purposes and to place Orders. You must not copy, reproduce, modify, distribute or exploit any part of the Website or its content without our prior written consent or the consent of the relevant rights holder.
We will collect, use and protect your personal data in accordance with our Privacy Policy, which explains what personal data we collect, how and why we use it, the legal bases we rely on, and your rights. Our use of cookies and similar technologies is explained in our Privacy Policy. Please review this policy, which form part of these Terms and Conditions of Sale, and are available on the Website.
We aim to resolve any issues promptly and fairly. If you have a complaint, please contact customer service using the details in clause 2. We will acknowledge and investigate your complaint and keep you informed of progress.
If we cannot resolve a dispute through our internal process, we are required by law to provide you with a final "deadlock" response containing the details of a certified alternative dispute resolution (ADR) provider. While we are not legally obliged to, and do not commit to, use a specific ADR provider to settle disputes, independent information about ADR options is available from your local Trading Standards office or the Citizens Advice Consumer Service. For retail and e-commerce disputes, you may also consult the Chartered Trading Standards Institute (CTSI) to view a full directory of approved UK ADR bodies.
We may update these Terms and Conditions of Sale from time to time. The version that applies to your Order will be the version in force at the time you placed the Order, which we will confirm in your dispatch confirmation. Please check the Website for the latest version.
We may transfer our rights and obligations under the Contract to another organisation. You may only transfer your rights or obligations to another person if we agree in writing.
Each clause of these Terms and Conditions of Sale operates separately. If any court or relevant authority decides that any of them is unlawful, the remaining clauses will remain in full force and effect.
If we do not insist immediately that you do anything you are required to do under these Terms and Conditions of Sale, or if we delay in taking steps against you in respect of your breaking the Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
No person other than you and us shall have any rights to enforce any of these Terms and Conditions of Sale under the Contracts (Rights of Third Parties) Act 1999.
Complete and return this form only if you wish to cancel the Contract.
To: Designers Collection UK (DCUK), trading as Designers Collection Ltd, Unit 18, Metropolitan Centre, Derby Road, Greenford, England, UB6 8UJ, email: info@dcukperfumes.com
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*],
Ordered on [*]/received on [*],
Name of consumer(s): [*]
Address of consumer(s): [*]
Order number: [*]
Signature of consumer(s) (only if this form is notified on paper): [*]
Date: [*]
[*] Delete as appropriate.
These Terms and Conditions of Sale, and any dispute or claim arising out of or in connection with them or their subject matter or formation, are governed by the law of England and Wales. If you are a consumer resident in Scotland or Northern Ireland, you may bring proceedings in your local courts. We and you both agree that the courts of England and Wales will have jurisdiction, except that if you are a consumer resident in Scotland or Northern Ireland you may also bring proceedings in your local courts.
